Shipping Policy – JustKoreanSkincare

At JustKoreanSkincare, we aim to deliver your order quickly and safely. Please read our shipping policy below for details.

1. Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Times

• Netherlands: 1–3 business days.

• EU Countries: 3–7 business days.

• International Orders: 7–14 business days (depending on location).

(Delivery times are estimates and may vary due to customs delays, courier issues, or holidays.)

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight/size.

• Free shipping may be offered on promotions or orders above a certain amount (as stated on our website).

4. Order Tracking

• Once shipped, you will receive a tracking link via email (if available from the courier).

5. Customs & Duties (International Orders)

• International customers are responsible for any customs fees, import taxes, or local duties charged upon delivery.

6. Wrong Address or Undeliverable Packages

• Please double-check your shipping details before placing an order.

• JustKoreanSkincare is not responsible for packages lost due to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

• If your order is lost or arrives damaged, contact us at Sales@justkoreanskincare.com within 5 days of delivery with your order number and photos (for damaged items). We will work with the courier to resolve the issue